Privacy Policy

Last Updated: 20/01/2025

Welcome to Real Facts. We respect your privacy and are committed to protecting your personal and business data. This Privacy Policy outlines how we collect, use, store, and share your information when you use our platform. By using Real Facts, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you use our platform:

1.1. Information You Provide to Us

Account Information: Name, email, phone number, EIN (Employer Identification Number), business details, and payment information.
User-Generated Content: Reviews, comments, and uploaded documents related to lien filings and title searches.
Customer Support Data: Any inquiries, complaints, or interactions with our support team.

1.2. Information We Automatically Collect

Device & Usage Data: IP address, browser type, device model, operating system, and session logs.
Location Data: If you allow location access, we collect data to improve property searches and nearby legal/insurance services.
Cookies & Tracking Technologies: We use cookies to personalize your experience, track analytics, and prevent fraud.

1.3. Third-Party Information

Title & Lien Data: Obtained from trusted third-party sources for property title verification and lien filing.
Legal & Insurance Services: When you request legal assistance or insurance quotes, we share your basic details with our verified partners.

2. How We Use Your Information

We use your data to:

Provide and improve services, including reviews, lien filing, and title checks.
Verify user identity and business legitimacy.
Process payments and manage subscriptions.
Enhance security and prevent fraudulent activities.
Personalize the user experience and recommend relevant services.
Comply with legal obligations and store data as required by law.

We do not sell your personal data. However, we may share information in the following cases:

With legal and insurance partners when you request services.
With payment processors to handle billing and transactions.
For compliance and legal requirements, if required by law.
With service providers for hosting, analytics, and technical support.

All third parties are required to protect your information under confidentiality agreements.

4. Data Storage & Security

We implement industry-standard security measures to protect your data, including:

Encryption for sensitive data, including payment and EIN details.
Secure servers with controlled access.
Regular security audits and monitoring for potential threats.

However, no system is 100% secure, and users are encouraged to maintain strong passwords and report any suspicious activity.

5. Your Privacy Rights & Choices

Depending on your location and applicable laws, you may have the right to:

Access your data and request a copy of your stored information.
Update or delete your personal and business details.
Opt out of marketing communications.
Request data portability to transfer your information.

To exercise any of these rights, contact us at info@joinrealfacts.com.

6. Data Retention Policy

We retain user data for as long as necessary to:

Provide services and comply with legal obligations.
Resolve disputes, enforce agreements, and prevent fraud.
Maintain historical property and lien records for accuracy.

If you close your account, we may still retain certain data for compliance purposes.

7. Third-Party Links & Services

Our platform may contain links to third-party websites for legal assistance, insurance, and lien filing services.

We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing any information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes occur, we will:

Notify users via email or in-app alerts.
Update the "Last Updated" date at the top of this page.

Continued use of our services after updates constitutes acceptance of the revised policy.